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Clients Comments:

Holly Bainbridge offered me a really personal service. She is very knowledgeable, caring and professional. She visited me at home to learn about my particular needs and then accompanied me on visits where her professional background was invaluable. She answered all my queries very promptly and I now consider her to be a friend.
Lisa Large
Elizabeth Large
The Honourable Elizabeth Large

Dear Holly ,

The whole family is very grateful for the chance to consult with you concerning the future of my mother-in-law .

We feel that we have had the best outcome for her and her care because you spent the time to give us the facts and options that we could have to secure the best .

It was so nice to talk to someone who knows how the care system works but who is also working independently and can point out the choices without needing to try and direct us down a particular channel because it suits their job .

Thank you so much for your time and knowledge .

 yours Sheila

Sir Michael Carlisle, Chairman Healthwatch North Yorkshire Feb 2016

“As Chair of Healthwatch North Yorkshire I would like to wish you well in your new business and are very sorry to lose you from the board.  You joined the Board of Healthwatch in August 2014, you made a substantial contribution to our activities through enter view visits to care homes and hospitals, leadership of the Vale of York area and sharing much helpful information at board meetings.  We do hope you will keep in touch with us to ask for general advice in your expert field. We are sure you have much to offer to assist in the difficult relationship with the NHS and social care provision.”

David Ita – Operational Lead, Healthwatch North Yorkshire (May 2013 – November 2015

“In the 18 months that Holly has been a Healthwatch North Yorkshire board member, she has been exemplary in representing the interests of patients, carers and members of the public when it comes to improving peoples experience of care. Holly is a great advocate for the rights of people within the health and social care system.

Among other achievements, Holly has been instrumental in helping Healthwatch to exert influence in strategic committees, especially in relation to the integration of health and social care within the Vale of York area. Paramount to her success is her advanced knowledge of the care sector and its direction of travel in the context of reduced local government budgets and the NHS 5-year Forward Plan. She is a good negotiator, and a competent and confident communicator at all levels; always able to empathise with the anxieties of patients and their families when it comes to making important decisions of choice in this ever evolving, ever complex landscape of health and social care.”

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